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Refund and Exchange Policy

The following guideline & policies cover all your concerns & questions about return and Exchange policies.

Our priority is customer satisfaction. If you have any query or suggestion regarding delivery and shipment feel free to drop an email to or send WhatsApp message to 0092 314 97 11 943

Return & Refund Policy for Pakistan

We receive 100% return of the product if the product is not the same as requested including color, or size issues with the following rules/policy.

  • The return request must be made within 2 days of receiving your order.
  • Shipping charges are not refundable.
  • We don’t accept return order with invalid size which was sent by the customer.
  • The product must be returned in the same packing without any damage.
  • The customer must explain the reason or defect before returning the product.
  • Return shipment costs should be paid by the customer.
  • You will receive refund upon reception of the product within a week.
  • Please note that there may always be a slight change in the pattern/color in the product due to the lighting effect in the picture, which is exempted from return.
  • We don’t accept refunds if the item is shipped and the customer changes his/her mind before receiving it. Customers can get a full refund within 2 days of order.
  • Please make sure the article is in good condition and the tags are intact.

Return & Refund Policy for International Customers

KPW apologizes to all international buyers but we currently do not offer any exchanges or refunds for international online orders. And so, we try to do our very best to provide you with as much information as possible to ensure that you are fully comfortable when placing your order. In case of any concerns or questions, please don’t hesitate to contact our 
Customer Support Center 0314 97 11 943 and

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Worldwide except few Countries

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